Terms and Conditions
Please read these conditions carefully before visiting or shopping on the Website. By visiting or shopping on the Website you (referred to as "you", "customer", "user" or "buyer") acknowledge and agree to accept these Terms and Conditions.
In accordance with Customs regulations customers must provide valid and accurate data. All consignee names, address and payers name should be valid. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide on the Website. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, Our shop will not be held responsible and will not offer any compensation in such cases.
Our shop will always comply with the law, and We kindly remind users to do the same. As importers the customers are responsible to comply with all laws and regulations in their own countries.
Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Our shop will not accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. Likewise customers cannot benefit from any bugs or mistakes affecting the website. Any such benefits will be considered unjust and customers will be obliged to immediately waive them. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Given the popularity and/or supply constraints of some of the products offered on the Website, Our shop may have to limit the number of products available for purchase. Our shop reserves the right to change quantities available for purchase at any time, even after you place an order.
Following order dispatch, transportation is the sole responsibility of third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; therefore all associated liability and risks during transportation shall be borne by the buyer.
Customers can cancel their order at anytime prior to shipping; please contact our Support Center. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Return policy comes into effect.
Shipping and Delivery
Shipping times displayed on the Website refer to the estimated dispatch time of the packages. Since the actual delivery of your order can be impacted by many events beyond Our shop control We suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. Our shop cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.
For a smooth delivery and peace of mind, We strongly recommend that customers purchase shipping guarantee during the checkout. In the event that your package has a shipping issue, Our shop will send you a replacement package free of charge. If the item is no longer in stock, a refund option will be offered to you.
Any orders that do not have shipping guarantee will not be the responsibility of Our shop and the customer takes full liability for their package during the shipping process.
There may be occasions when Our shop confirms your order but subsequently learns that it cannot be supplied to you. In the event Our shop cannot supply a product you ordered in a timely fashion, Our shop will contact customers and offer to cancel the order and refund the purchase cost in full.
We try to make the delivery process as simple as possible and it is able to send your order either to your home or to your work place. We can ship to PO Boxes via all shipping methods, except for expedited shipping methods, as signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Chinese Lunar New Year, the Black Friday and the 11/11 event please allow extra delivery time. During those special occasions We will provide notices to reflect possible delays.
Customers are responsible for providing complete and accurate shipping addresses. Our shop cannot make changes to your shipping address once a package has been shipped, and Our shop is not liable for packages lost due to incomplete or inaccurate addresses.
Our shop cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. Our shop can neither be held responsible for any import tax that.